Refund policy

Returns & Refunds

We want you and your dog to be happy with Pawzby. If something isn't right, just get in touch and we'll do our best to make it right.

60-Day Money-Back Guarantee

Every Pawzby Nail Grinder is backed by our 60-Day Money-Back Guarantee.

If you're unhappy with your purchase for any reason, contact us within 60 days of receiving your order and we'll give you your money back.

Simply email hello@pawzby.com.au with your order number and a brief description of what's gone wrong. We'll review your request and help you with the next steps.

Damaged, faulty or incorrect orders

If your Pawzby arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible. Including a photo or short description of the issue can help us resolve things faster.

Depending on the circumstances, we'll arrange an appropriate solution such as a replacement, repair or refund.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy if a product fails to meet those guarantees. Our 60-Day Money-Back Guarantee is provided in addition to, and does not limit, any rights or remedies you may have under Australian Consumer Law.

Need help?

Email: hello@pawzby.com.au
Phone: 02 8281 6671